Single-family homes make up the backbone of Chili, and most of them sit on full basements with supply lines, drain stacks, and water heaters that have been running for decades. Older houses carry older pipe, and older pipe eventually needs attention: a fitting that has held for thirty years starts weeping, a galvanized line loses pressure, or a water heater that was installed during a previous owner's tenure finally gives out. That is the kind of work that fills most of our days here, and it is what John Kuhn Plumbing Heating & Cooling is set up to handle.
Landlords managing rental properties in the area, homeowners dealing with a repair that has been on the list too long, and businesses that need a plumbing contractor who shows up and gets it done all call us for the same reason. Work is performed by licensed plumbers, the job is scoped and priced before anything starts, and we are available every day from 6:00 AM to 10:30 PM. Call (585) 822-8289 for a quote and we will get your situation on the schedule.
Every home appliance that uses water depends on connections that are easy to get wrong and slow to show a problem. A dishwasher supply line installed without a proper shutoff valve, a garbage disposal drained into a trap that was not sized for it, a refrigerator ice maker line run with a saddle tap that works for six months and then fails quietly behind the refrigerator. The damage tends to show up long after the installation, which makes it harder to trace.
Getting an appliance connected correctly means more than threading a line to the nearest stub-out. The drain connection has to be at the right height, the supply line has to be accessible for shutoff, and the fittings have to be rated for the pressure the house runs at. When we handle an appliance connection, we check all of that before we leave. If something upstream is not right, we say so. We will find the leak and fix it right.
Not every plumbing call is the same, and the situation that leads to a call tells us a lot about what the visit will involve. A house that has been on the market for a month and needs a plumbing inspection before closing is a different job from a basement that has water in it at midnight. We handle both, and everything in between.
A leak that has been running inside a wall for a while, a drain that is slow in two bathrooms at once, a water pressure drop that started gradually and has gotten worse. These calls involve locating the problem before anything else happens. We protect your floors and finishes while we work, and we do not open walls or floors until we know what we are looking for. Leak detection on a house this age often turns up more than the original complaint, and we walk through what we find before any additional work is agreed to.
Some calls are not about finding a fault. A water heater that is past its useful life, a toilet that has been running for months, a shutoff valve that seized the last time somebody tried to turn it. These are planned replacements, and the visit is more straightforward: we confirm the right size and type, remove the old unit, install the new one, and test before we leave. Plumbing done to the standard the next inspection expects means the replacement is code-compliant and documented.
Bathroom additions, kitchen remodels, and finished basement projects all need a plumber at two points: rough-in before the walls close and final trim once the fixtures arrive. We handle both stages. If you are coordinating with a contractor or a tile crew, we work around the schedule. The key is having the rough-in inspected before anything gets covered, and we make sure that step happens in the right order.
Same-day service is often available for urgent plumbing situations, and emergency calls are answered every day within our operating hours of 6:00 AM to 10:30 PM. A burst pipe, a main line backup affecting the whole house, or a water heater that has stopped producing hot water entirely are situations we move quickly on. If you call early in the day, we can frequently get someone out the same day. Describe what is happening when you call and we will tell you what to expect.
For tenants and businesses that cannot simply shut a space down, we work around the situation. That means being specific about what has to be isolated and for how long, and doing the work in a sequence that keeps disruption short. A rental property with occupied units needs a different approach than an empty house, and we ask about that when you call so the visit is planned accordingly.
With a local shop, your questions go straight to the people doing the work. We pick up the phone. We book the visit. We test before we leave.
Some plumbing problems are obvious the moment they happen. Others have been building quietly for months, and the call comes when something finally makes it impossible to ignore. The jobs below are the ones that tend to fall into that second category.
A toilet that rocks slightly at the base, a wax seal that has been leaking slowly under the floor, a running toilet that adds to the water bill every month without ever quite stopping. Reseating a toilet is a straightforward job when the flange is in good shape. If the subfloor underneath has taken water damage, that gets addressed before the new wax ring goes down. A toilet that has been running for a long time is sometimes worth replacing rather than repairing, and we give you an honest assessment of which makes more sense.
A toilet that runs between flushes is usually a flapper, a fill valve, or a float that has drifted out of adjustment. A toilet that leaks at the base or at the supply connection is a different problem. We diagnose which is which on the visit and repair it the same day in most cases. If the internal components are worn past the point where a repair holds, we say so.
Shutoff valves that have not been turned in years tend to seize or fail when they are finally needed. A valve that will not close fully during an emergency is a real problem. We replace corroded or seized shutoff valves under sinks, behind toilets, at the water heater, and at the main. It is a small job that matters a great deal when something else goes wrong downstream.
A disposal that hums but will not spin, one that leaks at the sink flange, or a unit that simply stopped working after years of use. We repair disposals where the repair is worth making and replace them when it is not. Installation on a new disposal involves checking that the drain connection is set up correctly, because a disposal drains differently than a standard sink basket and the trap configuration has to account for that.
Switching from a tank unit to a tankless water heater involves more than swapping one appliance for another. The gas line or electrical supply may need to be upsized, the venting configuration changes, and the cold water inlet needs a proper isolation valve. We handle the full installation, including any supply or drain work that the new unit requires. If you are considering the switch, a call is the right starting point.
While most homes in this area sit on full basements rather than slabs, some commercial buildings and additions are slab-on-grade construction. A slab leak is a pressurized supply line failing beneath a concrete floor. It shows up as a warm spot underfoot, a water bill that has climbed without explanation, or a pressure drop that has no other cause. We locate the source and work through the repair options, which range from accessing the line through the slab to rerouting it entirely through the wall cavity above.
The price on a plumbing job is shaped by what the problem turns out to be and what has to come apart to reach it. A faucet repair where the cartridge is accessible is a different scope than the same repair behind a tile wall that has to be opened. We scope the job before any work starts, explain what it covers, and confirm the price with you before a wrench comes out. The job is scoped and priced before a wrench comes out, and that is true whether you are calling about a dripping faucet or a full repiping.
What moves a quote is usually access and materials. A pipe run in an open basement costs less to reach than the same pipe behind finished drywall. Older homes sometimes reveal additional problems once we get into the work, and we stop and talk through any change in scope before proceeding. If you want to know what a specific job is likely to involve, call (585) 822-8289 and describe what you are seeing. We will give you a straight answer about what the visit covers and what the rate will be.
We serve Chili and the surrounding Monroe County area, including Gates, Henrietta, Scottsville, North Gates, and the communities around Rochester Institute of Technology. If you are searching for a plumber in any of these areas, we are available every day from 6:00 AM to 10:30 PM. Coverage extends throughout the county, and if you are not sure whether your address falls within our service area, a quick call will confirm it.
the plumbing details page covers the parts people usually ask about.
It is always reasonable to get more than one assessment for a large job. If you want a second opinion, call us and describe what you were told. We can walk through what a repipe involves, what the diagnosis should be based on, and what questions to ask any contractor you are evaluating.
Not necessarily. For many repairs, the water is shut off only during the specific phase of work that requires it, and restored once that section is complete. For larger jobs that affect the main supply, we confirm the full shutoff window with you before we begin so you can plan accordingly.
Ask what will be opened, how large the opening will be, and whether there is a less invasive option that would achieve the same result. Also ask how the work will be tested once the pipe is repaired, and what the opening will look like when the plumbing work is done. Understanding the access plan before it happens avoids surprises.
Plumbing repair and surface restoration are separate trades, and we handle the plumbing side. If a wall or floor needs to be opened to reach a pipe, we complete the plumbing work and leave the opening clean and ready for a drywall or flooring contractor to close. We let you know what to expect on that front before the job starts.
A recurring blockage after a recent cleaning usually means the underlying cause was not fully removed, or that something in the line is collecting debris faster than normal. Root intrusion, a collapsed section of pipe, or a buildup of grease and scale that was only partially cleared are the most common reasons. A camera inspection of the line is the most reliable way to find out what is causing the repeat and whether the line needs repair rather than another cleaning.
We can explain what was found and what was done during any service call. If you need documentation for a home sale, an insurance claim, or a code compliance review, let us know when you call so we can make sure the visit is structured to give you what you need.
Shut off fixtures one at a time and watch whether your water meter continues to move. If it does, water is moving somewhere it should not be. A leak detection visit traces the source using pressure checks and inspection of accessible connection points before anything is opened up. The sooner a hidden leak is found, the less secondary damage it causes to flooring, framing, and drywall.
Older housing stock in the area tends to produce a consistent set of calls: aging shutoff valves that fail when they are finally needed, galvanized supply lines that have narrowed from the inside, water heaters that have been running past their useful life, and drain lines that have accumulated enough buildup to back up during heavy use. If you are not sure whether what you are seeing fits a pattern we recognize, call and describe it.
Yes. We work with landlords and property managers handling occupied rentals, vacant turnovers, and multi-unit buildings throughout the area. The visit is planned around the situation, including which units need water isolated and for how long, so tenants are not left without service longer than necessary. Call and describe the property type when you book.
A slow drain that has been slow for six months, a toilet that runs overnight, a water heater that is producing lukewarm water and has been for a while. These are the calls that come in eventually, and the only difference between calling now and calling later is how much more complicated the job has become. John Kuhn Plumbing Heating & Cooling is available every day from 6:00 AM to 10:30 PM. Call (585) 822-8289 for a quote and we will get the work on the schedule.
Fast turnaround. Fair pricing. Dry results.
See the whole of our coverage details. Nearby areas we cover: Henrietta, North Gates, Ogden.
We handle the full range of residential and commercial plumbing work across Chili and Monroe County, every day from 6:00 AM to 10:30 PM. The table below covers what each service includes, who it is right for, and a practical note to help you decide what to schedule. Every job is scoped and priced before a wrench comes out, so you know exactly what you are agreeing to. Call for a quote and we will walk you through the rest.
| Type of Job | What the Job Covers | Typical Situations | Things to Keep in Mind |
|---|---|---|---|
| Frozen & Burst Pipe Repair |
| pipes in unheated spaces, exterior walls, or crawl spaces during or after a hard freeze | Chili's older housing stock often has exposed pipe runs that are vulnerable during extended freeze periods. Emergency service is available. |
| Faucet & Fixture Installation |
| dripping faucets, fixture upgrades, and appliance connections | We protect your floors and finishes while we work and clean up before we leave. |
| Sump Pump Installation |
| basements at risk from spring snowmelt and Monroe County runoff | A properly sized sump pump is the most reliable defense against a flooded basement. We handle repair and replacement of existing units too. |
| Toilet Repair & Installation |
| toilets that run, leak at the base, or need full replacement | A running toilet can waste a significant amount of water before it is noticed. Most repairs are completed in a single visit. |
| Emergency Plumbing |
| situations that cannot wait for a standard scheduled visit | We are available every day from 6:00 AM to 10:30 PM. Describe what is happening when you call and we will work to get someone out as quickly as scheduling allows. |
| Sewer & Main Line Service |
| multiple slow drains, sewage odors, or backups affecting more than one fixture | A camera inspection shows exactly what is happening in the line before we recommend clearing, repair, or replacement. |
| Water Heater Repair & ReplacementMost Popular |
| households with no hot water, discolored water, or a unit past its useful life | Same-day service is often available for no-hot-water calls. We test the new installation before we leave. |
| Leak Detection & Repair |
| unexplained water bills, staining, or pressure loss | We trace the source before opening anything up, so the repair is targeted and the scope is confirmed with you first. |
| Garbage Disposal Service |
| disposals that hum but do not spin, leak, or have stopped working entirely | Most disposal replacements are completed in a single visit with no major disruption to the kitchen sink. |
| Drain Cleaning & Clog Removal |
| slow or completely blocked drains in any part of the home | We locate the clog before choosing the method, which tells us whether there is a deeper line issue involved. |
| Frost-Free Hose Bib Installation |
| homes with standard hose bibs that freeze or have failed in past winters | A frost-free hose bib drains back automatically and is one of the simpler upgrades that prevents a recurring cold-weather problem. |
| Water Pressure & Shutoff Valve Repair |
| whole-house low pressure or valves that no longer close fully | A pressure diagnostic visit covers the full supply system and identifies the cause before any repair work begins. |
| Pipe Insulation & Winterization |
| homeowners preparing for Monroe County's freeze season before pipes become a problem | Preventive insulation costs far less than a burst pipe repair. Best scheduled before the first hard freeze of the season. |
Call (585) 822-8289 and we will talk through what you are seeing, scope the visit, and get you a price before anything is scheduled.
(585) 822-8289